INTRODUCTION
These General Terms of Use, Terms of Sale and Privacy Policy govern the use of the website www.radiant.es, owned by GENERAL DE RELOJERÍA, S.A.U.
GENERAL DE RELOJERÍA, S.A.U. (hereinafter, GERESA) is a Spanish public limited company with tax identification number A-08.462.012 and registered office at Av. Diagonal 463 bis, 6th floor, 08036 Barcelona, registered with the Barcelona Commercial Registry under Volume 24,181, Page 18, Sheet B-68,284.
In order to better meet its customers’ expectations, the Company has established, alongside its distribution network, a distance selling system via the Internet for RADIANT products through the website identified by the domain name www.radiant.es, hereinafter referred to as “the website.”
Orders placed on the website are reserved for end consumers for strictly personal use and not for resale. Items purchased on the website may not, under any circumstances, be resold as new through primary distribution channels.
ARTICLE 1: PURPOSE These General Terms and Conditions of Sale set out the rights and obligations of all users in relation to the products and services offered by GERESA through the website www.radiant.es. These Terms are important both for you and for us, as they are designed to create a legally binding agreement between the two parties, protecting your rights as a customer and ours as a company. We kindly ask you to read these Terms carefully, as well as our Privacy Policy, before placing an order. The validation of an order by the customer constitutes acceptance, without restriction or reservation, of these General Terms and Conditions of Sale and our Privacy Policy.These Terms may be subject to modifications and updates. The conditions applicable to an order placed by a customer are those in force on the date the order is placed.
ARTICLE 2: ORDER You undertake to use the website www.radiant.es solely to make inquiries or place legally valid orders.
If, despite the Company’s monitoring, the ordered items are no longer available, the Company will inform the customer as soon as possible by any means (telephone call or email) and will refund any amounts paid using the same payment method used when the order was placed, within a maximum period of 30 days. Under no circumstances shall the Company be liable for stock shortages or lack of product availability.
The customer undertakes to ensure that all information provided to the Company on the website in connection with the order complies with these General Terms and Conditions of Sale and is complete, accurate and up to date. Otherwise, the Company reserves the right to unilaterally cancel the order and refund the payment.
By placing an order through “www.radiant.es”, you guarantee that you are fully authorised to use the payment card, should you choose this payment method. Only persons of legal age and with the legal capacity required to enter into contracts relating to the type of goods and services offered on this website may place orders on “www.radiant.es”.
If the Company considers that the order does not comply with these General Terms and Conditions of Sale (for example, incorrect delivery address, exceeding order thresholds — three units or more per reference — etc.), it will inform the customer within a maximum period of fifteen days by telephone or email.
If the customer does not correct the incorrect elements or those contrary to these General Terms and Conditions of Sale contained in the order, the Company reserves the right to unilaterally cancel the order and the payment.
To place an order, you must follow the multi-step online purchasing process until reaching the payment screen.
Within a maximum period of six (6) days from payment validation, the Company will acknowledge receipt of the order by sending an email to the email address provided by the customer. The sale shall only be considered final once the Company has sent the order confirmation.
The customer is deemed to formally accept the use of email by the Company for confirming the content of their order.
This confirmation email includes all the information provided by the customer, indicating the chosen payment and delivery method, the delivery address and the billing address. It also lists the items ordered, as well as the quantities and prices, and the order number assigned to the customer by the Company.
Only the products listed in the Shipping Confirmation shall be subject to the Contract. We shall not be obliged to supply any other products that may have been included in the order until the shipment of such products has been confirmed in a separate Shipping Confirmation.
ARTICLE 3: AVAILABILITY
Service Availability: The items offered through this website are available exclusively in mainland Spain, the Balearic Islands, the Canary Islands and mainland Portugal. We do not deliver to Ceuta or Melilla.
Product Availability: GERESA will make every effort to meet all customer demand for its products. However, all product orders are subject to availability and, in this regard, should supply difficulties arise or items be out of stock, we will refund any amounts you may have paid.
ARTICLE 4: DELIVERY
Delivery of Products: GERESA undertakes to deliver the products in perfect condition to the delivery address specified by you on the order form. You may request delivery of the items to a different address and to a natural person other than the one placing the order, provided that the delivery address is located in mainland Spain, the Balearic Islands, the Canary Islands or mainland Portugal. We do not deliver to Ceuta or Melilla. Orders will not be delivered to post office boxes.
In order to optimise delivery, we kindly ask you to provide an address where the order can be delivered during normal business hours.
The Company shall not be held liable if the delivery address entered at the time of placing the order is incorrect or incomplete. Delivery will be made against the customer’s signature.
In the event that the recipient is not present at the time of delivery, a notice will be left indicating how to proceed in order to arrange a new delivery.
For the purposes of these Terms, “delivery” shall be deemed to have taken place at the moment the receipt of the package is signed at the agreed delivery address.
If, at the time of delivery, the package appears damaged on the outside, the customer shall open it in the presence of the carrier to check the condition of the item, notify the carrier of any reservations—particularly on the delivery note and confirm such reservations by informing the Company, in particular by email sent ventas@geresa.com within three days of receipt.
Delivery Times: The delivery time for mainland Spain and the Balearic Islands is 48 hours, and 72 hours for the Canary Islands, from the moment Geresa receives payment. These delivery times are calculated in business days, from Monday to Friday, and apply to orders placed on www.radiant.es before 12:00 noon.
Order Processing: Orders are processed from Monday to Friday, from 9:00 a.m. to 5:00 p.m. Orders placed on Fridays after 12:00 noon will be processed the following Monday. Products shown as in stock on the Radiant online website will be processed and dispatched within the next 24 hours from the moment Geresa receives payment.
If one or more products are unavailable, require delayed shipment, or for any other reason, Geresa will contact you by email to inform you accordingly.
The Seller undertakes to make every effort to deliver the products requested by the Customer within the timeframes specified above. These timeframes are provided for information purposes only, and GERESA shall not be held liable for delays due to logistical reasons or force majeure, circumstances beyond its control.
If, for any reason, the estimated delivery date cannot be met, you will be informed of this circumstance and given the option to proceed with the purchase by setting a new delivery date or to cancel the order with a full refund of the amount paid. In any case, deliveries will not be made on Saturdays or Sundays.
Impossibility of Delivery: The Seller reserves the right to withdraw any Product from the website at any time and/or to remove or amend any material or content thereof. While every effort will be made to process all orders at all times, there may be exceptional circumstances that require us to refuse to process an order after the Order Confirmation has been sent, and we reserve the right to do so at any time, at our sole discretion. We shall not be liable to you or to any third party for the withdrawal of any product from our website www.radiant.es, whether or not such product has been sold, nor for the removal or amendment of any material or content on the website, or for the failure to process an order once we have sent you the Order Confirmation.
ARTICLE 5: PRICES
The prices displayed on the website are expressed in euros and include all applicable taxes. The prices charged shall be those in force on the date the order is validated.
The price must be paid in full at the time of purchase. GERESA reserves the right to modify the sale prices displayed on www.radiant.es at any time; however, items will be invoiced in accordance with the prices in force at the time the order is placed, subject to availability on that date.
For any purchase, the transport costs related to the delivery of the items ordered on the website shall be borne by the Company and shall not be charged to customers.
ARTICLE 6: PAYMENT TERMS
Payment for orders may be made using the following methods:
Payment may be made by credit/debit card or via PayPal. GERESA reserves the right to modify the available payment methods, including the addition of new methods or the removal of existing ones, without the user/customer of www.radiant.es being entitled to make any claims in this respect.
The charge is processed in real time through the payment gateway of the financial institution or via PayPal, once the information provided has been verified as correct. In order to ensure maximum security for the payment system, www.radiant.es uses secure payment systems.
Credit card details are not stored in any of the Company’s databases. They are used exclusively through the virtual POS (Point of Sale) of our financial institution, via its Secure Payment Gateway. Credit cards are subject to verification and authorisation by the issuing entity; if such entity does not authorise the payment, the Company shall not be liable for any delay or failure in delivery and no Contract may be concluded with you. GERESA reserves the right to verify the personal data provided by the customer and to adopt any measures it deems appropriate (including order cancellation) in order to ensure that the purchased goods are delivered in accordance with the details stated in the order.
ARTICLE 7: EXCHANGE AND RETURNS POLICY
Returns in the Exercise of the Right of Withdrawal
The customer has the right of withdrawal, which may be exercised without having to provide any justification, within a period of fourteen (14) working days from receipt of the items. In this context, the customer may return the delivered items within this period, subject to compliance with the following conditions:
1.The product must be in the same condition as when it was delivered and must retain its original packaging and labelling.
2. The items must be returned complete (including accessories, instructions, warranty, case, cushion, protective film, etc.).
3. The return shipment must be made using the same protective cardboard box in which the product was received. If this is not possible, the CUSTOMER must return the product in suitable protective packaging to ensure that it reaches GERESA’s warehouse in the best possible condition.
4. A copy of the invoice or proof of purchase must be included inside the package.
The Company reserves the right to refuse the return if these conditions are not complied with.
The customer must contact GERESA by email at ventas@geresa.com in order to submit a return request.
The Company will contact the customer to arrange the collection of the product(s). The return of the items must be carried out in accordance with the instructions provided by the Company. The Company reserves the right not to bear the cost of the return.
The customer must ensure that the products are properly packaged so that they do not suffer any impact or damage during transport. “Personalised” items are neither exchangeable nor refundable.
Once the item has been inspected, we will inform you whether you are entitled to a refund of the amounts paid for the purchased item(s). The refund will be processed as soon as possible and, in any event, within a period of thirty (30) days from the date on which you notified us of your intention to withdraw. The refund will be made using the same payment method used when the order was placed (credit/debit card or PayPal).
No exchange or return will be accepted for products that are not in the same condition as when they were received, or that have been used beyond the mere opening of the product. Items returned incomplete, damaged, deteriorated or soiled by the customer will not be refunded in full.
Returns of Defective Products
In cases where you consider that, at the time of delivery, the product does not conform to the terms of the Contract, or is damaged or does not function correctly, you must contact us immediately by email at ventas@geresa.com, providing details of the order and the product, as well as a description of the damage or defect; in some cases, we may request photographs of the damage. Once the notification has been received, GERESA will contact you to inform you of the procedure to be followed.
Please return the item using its original packaging, together with any instructions, documentation and packaging materials that may accompany it. Once the returned goods have been received, we will carefully examine the returned product and will notify you by email, within a reasonable period, whether a refund or replacement is applicable (as the case may be).
The refund or replacement of the item will be carried out as soon as possible and, in any event, within thirty (30) days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable. If it is not possible to replace the product(s), the amounts paid for those products returned due to a defect or fault, where such defect or fault genuinely exists, will be refunded in full.
Returns and partial cancellations will give rise to partial refunds of the total amount paid for the full order. If you have any questions, you may contact us by email at
ventas@geresa.com. The rights granted under applicable legislation shall remain unaffected.
ARTICLE 8: WARRANTY FOR PURCHASED PRODUCTS
In accordance with Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users, GERESA shall be liable for any lack of conformity that becomes apparent within a period of three (3) years from the date of delivery for the RADIANT brand. Warranty claims will only be accepted for products purchased through the website www.radiant.es. For all other cases, please contact the retailer closest to your place of residence.
In the event of a lack of conformity, you must notify us within two (2) months of becoming aware of it by sending an email to ventas@geresa.com stating your personal details, the number of your purchase invoice and the defect detected. Where the issue is due to a manufacturing defect, GERESA shall bear the return costs, as well as any expenses related to labour and materials. The item to be returned must be properly packaged for return. The packaging must be in perfect condition and must include all original accessories and instructions in order to be eligible for return. The instructions for the proper use of the product and the warranty documentation provided by the manufacturer must be read carefully by the purchaser.The warranty shall be void in the event of defects or damage caused by external factors, accidents, normal wear and tear, or installation and use that do not comply with the Supplier’s instructions. Products that have been modified or repaired by the customer or by any unauthorised third party are also excluded from the warranty.For any questions or requests for information, you may contact Customer Service by email at ventas@geresa.com.
ARTICLE 9: RETENTION OF TITLE
The Company shall retain ownership of the ordered and delivered items until full payment of the price has been made, including principal and any applicable interest, that is, until full and effective receipt of the amount due.
In the event of total or partial non-payment, the Company may, without prior formal notice, reclaim the item(s) that have been delivered to the customer.
The customer shall bear all risks relating to the items delivered (in particular, loss, theft or damage) as from the effective date of delivery.
ARTICLE 10: LIABILITY AND DISCLAIMER OF LIABILITY
GERESA makes every effort to provide users with available and verified information and/or tools; however, it shall not be liable for any errors or for the unavailability of such information.
Likewise, GERESA shall not be liable for the presence of viruses that may infect the user’s computer or any other IT equipment as a result of the use of or access to the website, or the downloading of any content from it.
Consequently, the user acknowledges that such information is used at their sole responsibility.
The information relating to all items offered for sale (including name, description, images, detailed description of properties, features and composition, etc.) is available on the website, in accordance with the applicable legal and regulatory requirements.
Although the Company exercises the utmost care and accuracy in publishing the information, product descriptions and data available on the website, as well as in updating them on a regular basis, it cannot be held liable for any non-material errors that may occur.
Likewise, although the photographs and other representations of the items that faithfully depict them on the website—within the limits of technology and in accordance with best internet standards—are provided, they are for illustrative purposes only and have no contractual value. In any event, in the case of non-conformity of the delivered item with respect to its description, the Company undertakes to rectify such error.
GERESA shall not be held liable for any damage, of whatever nature, whether material, non-material or bodily, that may result from improper functioning or improper use of the products marketed. The same shall apply to any modifications made to the products by the suppliers.
GERESA shall not be held liable to any customer or third party for indirect damages, loss of business, loss of profits or loss of opportunity, regardless of the manner in which such damage, loss or prejudice arises, even if such damage was foreseeable by GERESA or if the possibility thereof had been brought to its attention.
Without prejudice to the provisions set out in the preceding paragraphs, GERESA’s liability under these General Terms and Conditions shall in no event exceed an amount equal to the sums paid in connection with the transaction giving rise to such liability, regardless of the cause or form of the action concerned. GERESA shall not be held liable for any failure to perform the contract in the event of stock shortages or product unavailability, force majeure, business interruption, or total or partial strikes, in particular those affecting postal services, transport or communications, as well as in the event of floods or fire. Nothing in this clause shall affect your statutory rights as a consumer or your right of withdrawal from the contract. In the event of a dispute, the customer may first contact GERESA in order to seek an amicable resolution. These General Terms and Conditions shall be governed by Spanish law. The parties agree to submit, at their discretion and expressly waiving any other jurisdiction, to the courts and tribunals of Barcelona for the resolution of any disputes.
ARTICLE 11: OWNERSHIP OF WEBSITE CONTENT www.radiant.es
The website is the exclusive property of GERESA, which created and made available the web pages, images, fonts and basic data that comprise it. Accordingly, any reproduction or distribution of the website, in whole or in part, in any form whatsoever, is prohibited.
Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program and, as such, is subject to all applicable Spanish and European Union legislation in this regard.
The total or partial reproduction of this website, including by means of a hyperlink, or of any of its contents, is expressly prohibited without the prior express written authorisation of GERESA. Likewise, the copying, reproduction, adaptation, modification, distribution, commercialisation, public communication and/or any other act that constitutes an infringement of applicable Spanish and/or international intellectual and/or industrial property regulations is strictly prohibited, as is any use of the website content without the prior express written consent of GERESA.
GERESA hereby informs that it does not grant any licence or implicit authorisation over the intellectual and/or industrial property rights, or over any other rights or property, whether directly or indirectly related to the contents included on its website www.radiant.es.
ARTICLE 12: WRITTEN COMMUNICATIONS AND NOTICES
Applicable regulations require that certain information or communications we send to you be in writing. By using the website www.radiant.es, you agree that most communications with us will be electronic. We will contact you by email. For contractual purposes, you consent to the use of electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition shall not affect your statutory rights. Notices sent by you to us should preferably be submitted through our contact form. Subject to the foregoing and unless otherwise stipulated, we may send communications to you either by email or to the postal address provided by you when placing an order.
Notices shall be deemed to have been received and properly served twenty-four (24) hours after an email has been sent. For the purposes of proving that a notice has been served, it shall be sufficient, in the case of a letter, to prove that it was correctly addressed, properly stamped and duly delivered to the postal service or placed in a mailbox, and, in the case of an email, that it was sent to the email address specified by the recipient.
ARTICLE 13: PERSONAL DATA PROTECTION
Information
The information received by GERESA through this website shall be processed with the utmost confidentiality and discretion, in accordance with applicable legislation. GERESA hereby informs the user that any personal data provided through this website will be processed under the responsibility of GERESA for the purpose of managing the services offered through this Internet portal. GERESA may use users’ identification and contact details to keep them informed about the activities, products and services of GERESA and other companies within the Grupo Cadarso, or other entities related to said group of companies, which may be of interest to them. Such data may also be used for commercial, financial, personalisation, operational and statistical purposes, as well as for activities inherent to its corporate purpose. In this regard, the user expressly authorises GERESA to extract and store data and to carry out marketing studies in order to tailor its offers to the user’s specific profile.By providing your data through the forms included on this website, you expressly consent to the processing of such data in accordance with the terms set out in this information clause.
Data Retention
The data provided shall be retained for as long as you do not request the cessation of processing, while the commercial relationship is maintained, for the period required to comply with legal obligations, or until they are no longer necessary or relevant for the purposes for which they were collected or recorded.
Recipients
The data will not be disclosed to third parties except where there is a legal obligation to do so; however, they may be shared with other watch distribution companies within the Grupo Cadarso, to which GERESA belongs.
Rights of Access, Rectification, Erasure and Objection
You may at any time request access to your personal data, as well as their rectification, erasure or objection to their processing. To exercise these rights, you must contact GRUPO CADARSO by post at Avda. Diagonal, 463 bis, 1st floor, 08006 Barcelona, or by email at lopd@grupocadarso.com
Security in Data Processing, IT Processing and Data Storage
GERESA declares and guarantees that it maintains the appropriate levels of security for the protection of personal data in accordance with applicable legislation. To this end, it has implemented a Personal Data Protection Management System designed to determine and apply the technical and organisational measures available to prevent the loss, misuse, alteration, unauthorised access or theft of the data provided by users, without prejudice to the fact that security measures on the Internet are not infallible.
ARTICLE 14: VALIDITY OF THE GENERAL TERMS AND CONDITIONS OF SALE
The performance of all or part of the Company’s obligations shall be suspended in the event of an act of God or force majeure that prevents or delays such performance.
Such events shall include, in particular, but without limitation: pandemics, natural disasters, wars, civil unrest, telephone or IT failures, serious breaches of the security and integrity of the Internet network, strikes of any kind, etc.
The Company shall inform the customer of any event of force majeure or act of God within seven (7) days of its occurrence. If the suspension of the Company’s obligations continues for a period exceeding fifteen (15) days, the customer shall be entitled to cancel the order in progress, and the Company shall then proceed to refund the corresponding amount as soon as possible, by crediting the card used for payment or the relevant PayPal account.
The fact that the Company refrains at any time from enforcing the performance of any provision of these General Terms and Conditions of Sale shall not be construed as a waiver of its right to subsequently invoke such total or partial non-performance.
ARTICLE 15: APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions shall be governed by Spanish law. The parties agree, at their discretion and expressly waiving any other jurisdiction, to submit to the courts and tribunals of Barcelona for the resolution of any disputes.
If any provision of these General Terms and Conditions of Sale is declared null and void, in whole or in part, the remaining provisions and the rights and obligations arising from these General Terms and Conditions of Sale shall remain unaffected and shall continue to apply.
ARTICLE 16: COMMENTS AND SUGGESTIONS
Your comments and suggestions are welcome. Please send any such comments or suggestions to us by email at ventas@geresa.com
